Mehdi Benkaouz
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Infrastructure-minded IT professional who turns incidents into runbooks and systems into reliable routines.

Calm, methodical, and documentation-driven. Comfortable across Linux/Windows environments, Active Directory & SCCM imaging/patching, TCP/IP networking, and endpoint protection — with a strong “reduce noise & variance” mindset.

Bologna, Italy open to relocate
5+ years IT experience
Linux • Windows • AD • SCCM
⬇️ Download CV (EN) ⬇️ Download CV (IT) See experience ↓
If you are a computer scientist, you already know. F12?

About

My name is Mehdi Benkaouz. I’m a computer scientist from Bologna, Italy, working in IT with an infrastructure-first approach. I like systems that are predictable: well-documented, measurable, and easy to operate.

I’m comfortable across Linux/Windows administration, Active Directory and SCCM/MDT deployments, TCP/IP networking, and endpoint protection. I keep knowledge bases tidy and reproducible so that incidents become runbooks rather than recurring tickets.

Core Skills

Windows & Endpoint Lifecycle Imaging • Patching • Hardening
SCCMMDTDISMWindows 10/11
Active Directory Users • GPO • Standardization
AD DSGPORBAC basics
Networking TCP/IP • DNS • DHCP • VPN • VLAN
WiresharkIP planningBasic routing
Backup & Recovery Restore drills • Integrity checks
AcronisTestingRunbooks
Automation Small scripts, big leverage
PowerShellBashChecklists
Security Exposure Endpoint • Firewall basics
Endpoint securityFortinet exposureHardening

Professional Experience

ICT Developer — Toyota Material Handling Italia

2025 • AD / GPO • SCCM deployments • Runbooks
  • Managed AD users/GPO and SCCM deployments; standardized software distribution.
  • Prepared Windows 10/11 images and patching practices aligned with operational reliability.
  • Converted recurring incidents into documented runbooks to reduce time-to-resolution.

IT Specialist — Aubay Italia, Bologna

2022–2025 • Networking • Acronis • Fortinet exposure
  • Refined networking skills: IP planning, DNS/DHCP, VLANs, basic routing, VPN troubleshooting.
  • Used Acronis for imaging/restore/centralized backup; ran integrity checks and restore drills.
  • Automated package/driver installs; performed network diagnostics with Wireshark/Nirsoft tools.
  • Basic low-level exposure on industrial embedded devices (Telnet / embedded access).

Help Desk Technician — GPI Group (Sant’Orsola Hospital)

2022 • Triage • ITSM • KB notes
  • 1st line support and incident triage with strong focus on clarity and user experience.
  • Created quick KB notes to reduce duplicate tickets and speed up resolutions.

IT Support Technician — Roberto Nuti Group

2021–2022 • Endpoints • Inventory • Onboarding
  • Endpoints support, networking assistance, inventory monitoring and HW selection per use-case.
  • Documentation and onboarding checklists for smoother handovers and fewer repeated issues.

Documentation & Data Handling — Bologna Prosecutor’s Office

Project • High-accuracy environment
  • Document management and data analysis support in a high-accuracy context.

Projects & Labs

Standard OS Image & Patching

Reproducible Windows imaging with post-setup checklist and documented monthly patch cadence.

Backup Test Plan

Acronis-based strategy with periodic integrity checks and restore drills; logs archived and reviewed.

Network Quick-Diag Kit

Toolkit/checklist for DNS/IP/VPN issues and common endpoint misconfigurations (fast triage).

KB + Runbooks

Markdown-based internal knowledge that turns frequent incidents into step-by-step procedures.

Education & Certifications

IT Technical Institute — IIS Odone Belluzzi Fioravanti (Bologna)

Computer science foundation. Strong hands-on orientation.

Ongoing Tracks

ITIL Foundation • Microsoft MD-102 Endpoint Administrator (preparation).

Awards & Extras

Hackathon Winner — Bologna (2019)

Team project on urban digitalization & sustainability.

Creative & Technical Tooling

Photoshop, Illustrator, InDesign, After Effects, FL Studio, VS Code, Office suite.

Contact

Email
mehdi.benkaouz00@gmail.com
Fastest way to reach me.
LinkedIn
/in/mehdi-benkaouz…
Professional updates & references.
Open
Location
Bologna, Italy
Open to relocate.
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Languages
Italian (Native) • Arabic (Native)
English B1 (improving)
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